Privacy Policy

PRIVACY POLICY OF MOIRET

Effective Date: 08-06-2025
Version: 1.0

1. Introduction

This Privacy Policy ("Policy") outlines how Moiret, operated by SYNTARION INDIA CONSULTING PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 with its registered office at 2nd Phase Gokula Ext., Kyathsandra, Tumkur City, Tumkur, Tumkur, Karnataka, ("Company", "we", "our", "us") collects, uses, discloses, and protects the Personal Data of individuals ("you", "your", "User") in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as well as global data protection standards including the General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA").

We are committed to protecting your privacy and ensuring that your Personal Data is handled responsibly and transparently.

2. Definitions

For the purposes of this Policy:

• Personal Data means any data about an individual who is identifiable by or in relation to such data.
• Sensitive Personal Data includes financial information, health data, biometric data, sexual orientation, and official identifiers.
• Data Principal means the individual to whom the Personal Data relates.
• Data Fiduciary means the person who determines the purpose and means of processing Personal Data.
• Processing includes any operation or set of operations performed on Personal Data.
• Consent means any freely given, specific, informed, and unambiguous indication of the Data Principal’s agreement to the Processing of Personal Data.
• Third Party refers to any individual or entity other than the Data Principal and the Data Fiduciary.
• Cookies are small text files placed on your device to collect standard Internet log and visitor behavior information.

3. Categories of Data We Collect

We may collect the following types of Personal Data:

• Identity Data: Name, date of birth, gender.
• Contact Data: Email address, phone number, physical address.
• Account Data: Username, password, account settings.
• Financial Data: Payment details, billing address.
• Technical Data: IP address, device identifiers, browser type, operating system.
• Usage Data: Website interactions, pages viewed, session duration.
• Cookies & Tracking Data: Location data, referral sources, clickstream.
• Biometric Data: Only when explicitly required and lawfully permitted.
• Communication Data: Customer support interactions, chat logs, and feedback.

4. Legal Basis and Consent

We process Personal Data only when there is a valid legal basis, including:

• Your explicit Consent;
• Compliance with legal obligations;
• Performance of a contract with you;
• Legitimate interests pursued by us or a third party (where not overridden by your interests or rights).

Consent is obtained through opt-in mechanisms and can be withdrawn at any time.

5. Purpose of Data Processing

Your Personal Data may be used for the following purposes:

• To provide and manage access to our services;
• To communicate with you regarding services, updates, and support;
• To improve our platform performance and user experience;
• For marketing and promotional campaigns, where permitted;
• To comply with applicable legal or regulatory requirements;
• For internal analytics, research, and business reporting;
• To detect and prevent fraud, abuse, or security incidents.

6. Data Storage and Retention

• Data is stored on secure cloud servers located in India and/or internationally.
• Retention periods vary depending on the type of data and legal requirements.
• Personal Data will not be retained longer than necessary for the purposes for which it was collected.

7. Data Subject Rights

Under the DPDP Act and international standards, you have the following rights:

• Right to access your Personal Data;
• Right to correct inaccurate or incomplete data;
• Right to delete your Personal Data ("Right to be Forgotten");
• Right to restrict processing;
• Right to data portability;
• Right to withdraw consent;
• Right to object to processing.

8. Withdrawing Consent

You may withdraw your consent at any time by contacting supports@moiret.com. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal. Certain services may become unavailable upon withdrawal.

9. Data Sharing and Transfers

We may share your data with:

• Service providers and processors under binding agreements;
• Legal or regulatory authorities, when required;
• Affiliates and subsidiaries under common control;
• Third parties with whom you have directed us to share data.

International data transfers, if any, comply with applicable safeguards and cross-border data protection requirements.

10. Data Security Measures

We use robust security measures including:

• SSL encryption;
• Access control and authentication;
• Firewalls and intrusion detection systems;
• Regular vulnerability assessments;
• Data breach notification protocols per applicable law.

11. Cookies and Tracking Technologies

Our platform uses Cookies, web beacons, and similar tools for:

• Recognizing repeat visits;
• Tracking user behavior;
• Customizing user experience;
• Analytics (e.g., Google Analytics);
• Marketing and retargeting.

Users can manage cookie preferences through browser settings or opt-out tools.

12. User Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials;
• Ensuring the accuracy of Personal Data you provide;
• Notifying us of any unauthorized use of your account.

13. Children’s Privacy

Our services are not intended for persons under the age of 18. We do not knowingly collect data from children. If we discover such data, it will be promptly deleted. Parental consent is required for any data collected from minors where lawful.

14. Updates to this Policy

We may update this Policy periodically. Changes will be posted on this page with a revised "Effective Date". Users will be notified via email or platform notices, where appropriate.

15. Your Rights Under Law

Depending on your jurisdiction, you may have additional rights under:

• The Digital Personal Data Protection Act, 2023 (India);
• GDPR (EU);
• CCPA (California, USA).

We are committed to upholding the highest standards of privacy protection.

16. Grievance Redressal

For complaints or concerns, contact our Grievance Officer:

Name: SYNTARION INDIA CONSULTING PRIVATE LIMITED, 2nd Phase Gokula Ext., Kyathsandra, Tumkur City, Tumkur, Karnataka
Email: supports@moiret.com
Response Time: Within 15 working days.

17. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts located in Tumkur, Karnataka.

18. Limitation of Liability

While we implement appropriate safeguards, we do not guarantee that our security measures will prevent all unauthorized access or breaches. We are not liable for actions of third parties beyond our control.

19. Contact Us

For questions about this Privacy Policy or your Personal Data, contact:

Email: supports@moiret.com
Mailing Address: SYNTARION INDIA CONSULTING PRIVATE LIMITED, 2nd Phase Gokula Ext., Kyathsandra, Tumkur City, Tumkur, Karnataka

20. Effective Date and Version Control

• Effective Date: 08-06-2025
• Version: 1.0
• Changes to the policy will be documented here.

21. Special Clauses for Indian Compliance

We comply with:

• Section 43A of the IT Act, 2000;
• DPDP Act, 2023;
• Reasonable Security Practices as per ISO/IEC 27001 and government guidelines;
• RBI guidelines where applicable for financial data.