Anti-Spam Policy

Anti-Spam Policy for Moiret, operated by SYNTARION INDIA CONSULTING PRIVATE LIMITED, is aligned with Indian IT regulations (including the Information Technology Act, 2000) and global anti-spam standards (such as CAN-SPAM Act and GDPR consent rules).

ANTI-SPAM POLICY
Effective Date: 09-06-2025
Last Updated: 08-06-2025

1. Purpose

At Moiret, operated by SYNTARION INDIA CONSULTING PRIVATE LIMITED ("Company", "we", "our", "us"), we are committed to protecting users from unwanted and unsolicited communications. This Anti-Spam Policy outlines our strict stance against spam and explains how we ensure responsible messaging practices across all digital channels, in compliance with applicable laws in India and globally.

2. Definition of Spam

For the purpose of this Policy, “Spam” refers to:

• Unsolicited commercial messages sent electronically;
• Messages sent without the recipient’s prior consent;
• Bulk or mass messages sent for advertising or promotional purposes;
• Messages that mislead, deceive, or impersonate;
• Communications sent in violation of applicable anti-spam laws.

3. Consent-Based Communication

We adhere to a consent-based approach for all electronic communications:

• Users must opt in before receiving marketing communications;
• Consent is obtained via explicit action (e.g., sign-up forms or checkboxes);
• All marketing emails and SMS contain a clear and functional opt-out/unsubscribe mechanism;
• Transactional or service-related communications are sent only when necessary and in compliance with legal obligations.

4. Communication Channels Covered

This Anti-Spam Policy applies to communications sent via:

• Email;
• SMS and WhatsApp;
• Push notifications;
• In-app messages;
• Social media platforms;
• Any other electronic means used by us or on our behalf.

5. Internal Controls and Compliance Measures

To ensure compliance, we implement the following measures:

• Use of double opt-in mechanisms for email subscriptions where applicable;
• Regular audits of our mailing lists and suppression lists;
• Verification and authentication of sender identity (e.g., SPF, DKIM, DMARC for emails);
• Limiting marketing frequency to respect user preferences;
• Immediate removal of unsubscribed users from mailing lists.

6. Third-Party Marketing and Affiliates

We prohibit our affiliates, partners, and vendors from:

• Sending unsolicited marketing on our behalf;
• Misrepresenting Moiret in any unauthorized or deceptive manner;
• Purchasing email lists or using harvested data to promote Moiret.

Violations of this policy by partners will result in termination of agreements and may lead to legal action.

7. Reporting Spam

If you receive unsolicited communications that appear to be from Moiret or one of our affiliates, please report it to us immediately at:

Email: supports@moiret.com
Subject Line: “Report Spam - [Details]”

We will investigate all complaints promptly and take appropriate corrective action, including blacklist monitoring and sender validation.

8. Legal Frameworks Observed

This policy is in accordance with:

• Information Technology Act, 2000 and applicable IT Rules (India);
• Digital Personal Data Protection Act, 2023;
• CAN-SPAM Act (USA), for users in the United States;
• General Data Protection Regulation (GDPR), for users in the European Union.

9. Enforcement and Consequences

Violations of this Anti-Spam Policy by employees, affiliates, or vendors may result in:

• Suspension or termination of services or access;
• Blacklisting or IP/domain blocking;
• Reporting to authorities or regulatory bodies;
• Legal action, if warranted under applicable laws.

10. Updates to This Policy

We reserve the right to update this Anti-Spam Policy at any time. Changes will be posted on this page with a new "Effective Date." Continued use of our services constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns about this Anti-Spam Policy, please contact:

Email: supports@moiret.com
Mailing Address:
SYNTARION INDIA CONSULTING PRIVATE LIMITED
2nd Phase Gokula Ext., Kyathsandra, Tumkur City, Tumkur, Karnataka